Website Privacy Policy

WEBSITE PRIVACY POLICY

This document was last updated in February 2019

This Privacy Policy outlines the manner in which BioSpine (“BioSpine” or “We”) collects, uses, maintains, protects, and discloses information collected from users ( “User” or “You”) of the https://biospine.com/ website (“Site”), and serves to assist You in making informed decisions when using our Website. BioSpine needs to collect and use certain information about the users of the Site. This Privacy Policy applies to the Site and all products and services offered by BioSpine. Please read this entire Privacy Policy to understand how your information will be treated.

How Do We Collect Personal Information?

Many areas of the Site can be visited without submitting any personally identifiable information.  However, there are some areas that require an account to access.

We collect personal identification information from Users that Users provide to BioSpine when Users:

  • Fill out a form

The information that Users provide and BioSpine collects may include User:

  • Name
  • Contact information, such as
    • Phone Number
    • E-mail Address
  • Other personal information Users provide to BioSpine

How Do We Use This Information?

  • To improve customer service: Information users provide helps us respond to Your customer service requests and support needs more efficiently.
  • To improve user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We may use feedback Users provide to improve BioSpine products and services.
  • To run a promotion, contest, survey or other site feature: To send Users information they agreed to receive about topics We think will be of interest to them.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to User inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, We include detailed unsubscribe instructions at the bottom of each email.
  • For the purposes specified at the time of collection

There may be other purposes that are specified when the information is collected

  • As content on the Site, when uploaded by a User or with User’s permission

We may permit a User to upload pictures or comments to the Site.

  • As otherwise required or permitted by law

There may be times when the law permits or requires BioSpine to use information for other purposes.

Certain information that is provided to the Site may not be private, and a User may be required to provide certain information to access certain areas of the Site. For example, some areas of the Site may require use of a username and password.  You may also be permitted to post certain content for public viewing on the Site. Please consider carefully the information that You choose to post for public viewing on the Site.

Most areas of the Site can be viewed by the general public. We have no control over, and disclaim responsibility or liability for, how other Users may respond to, use or misuse the content that You post for public viewing on this Site, or for any actions taken by other Users related to content that You post on the Site.

How Can You Correct This Information?

  • You can send an email to the BioSpine Privacy Official asking that information be corrected: privacy@biospine.com

What Information is Automatically Collected?

We collect certain information automatically, including:

  • The IP address of the computer You are using;
  • The browser name and the type of computer You are using;
  • The date and time You are connecting to the Site;
  • Website analytic data;
  • Technical information about Your computer, such as the operating system and the Internet service providers You are using, and other similar information.

This information is not considered personally identifiably unless it is combined with contact information, account information, or other information that is unique to You.  We only combine automatically collected data with identification data if it is necessary to do so to complete a task You have asked us to perform (for example, to troubleshoot a problem You are having with the Site) or if BioSpine tells You (for example, if You fill out a form the tells You it will be matched with automatically collected data).

Web browser cookies

Our Site uses “cookies” to enhance User experience. Cookies are small text files that are placed on Your hard drive. Cookies help identify a User’s computer and may allow some  tracking of information.  For example, cookies can remember a User between visits.    You can set Your web browser to refuse cookies, or to alert You when cookies are being sent.  However, if You refuse cookies, some parts of the Site may not function properly.

Google Analytics Notice. 

We use Google Analytics, which uses cookies to analyze website traffic. For instance, Google Analytics tells us how many people have visited our website, what pages they visit, and how long they visit each page.  You can visit    https://policies.google.com/technologies/partner-sites  to learn more about how Google uses the information collected.

California Do Not Track Notice

Many internet browsers have “Do Not Track” features which, when turned on, send a signal (the “DNT signal”) to the websites a user visits that indicates the use does not want to be tracked.  Because there is not yet a common understanding of how to interpret DNT signals, and there is no common definition of “tracking”, We do not currently respond to DNT signals on the Site.  We do not engage in targeted behavioral advertising.

How Do We Protect Your Information?

We use reasonable data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Your personal information, username, password, transaction information and data stored on our Site.  However, it is impossible to guarantee security of any website, or of data transmitted over the Internet.  While We seek to protect information, We cannot guarantee the security of any personal information You provide through the Site. It is important that You are careful when You provide private information online, that You use a secure connection, and that You protect your username and password.

How Do We Share Your Personal Information?

We do not sell, trade, or rent your personal identification information to others.

We may share information about visitors to the Site:

  • With our business partners, trusted affiliates and advertisers to help provide services that are described above
  • With third party service providers that help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, if You have agreed to receive them
  • With companies that provide services to us, such as website hosting services or credit card processing services.
  • With companies that are disclosed to you at the time you provide the Information.
  • As permitted or required by law; for example, to comply with a court order or subpoena, or to prevent or investigate a crime or fraud.  BioSpine may share information if necessary to enforce this Privacy Policy or Terms of Use of the Site.  BioSpine reserves the right to report to appropriate law enforcement or government agencies activities that BioSpine, in good faith, believe to be harmful or unlawful, with or without providing notice to You.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. BioSpine does not endorse the products of those companies, does not control the content or links that appear on these sites and is not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Protecting Children’s Privacy

The Site is intended to be used by individuals over the age of 13. We do not knowingly collect personal information from children under 13 years of age.  If We become aware that We have collected personal information from a child under 13 years of age, We will promptly remove such information. If You believe We have collected information from Your child, please notify us through “Contact Us”.

Changes to this Privacy Policy

BioSpine has the discretion to update this privacy policy at any time. When BioSpine does this, BioSpine will revise the “updated” date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how We collect and use Your information. You acknowledge and agree that it is Your responsibility to review this privacy policy periodically and become aware of modifications.

Access from Outside the United States; Acceptance of  Policy

BioSpine only offers services within the United States, and the Site is only intended to be used by Users in the United States.  If You are visiting the Site from outside the United States of America, Your information will be transferred to, stored, and processed in the United States. The privacy laws of the United States may not be as protective as those in Your jurisdiction. By visiting the Site, You consent to the transfer of Your information to the United States and the use and disclosure of Your information as described in this Privacy Policy.

We collect and use information as reasonably necessary to fulfill requests by Users, to operate Our business, and to comply with law.  By using this Site, You signify Your acceptance of this policy. If You do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed Your acceptance of those changes.

Contact us

If You have any questions about this Privacy Policy or Your interactions with this Site, please contact us at 813-443-2108